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Best for orders, refunds, disputes, copyright and safety reports. Your conversation stays together in your account.
Sign in for supportFind quick answers about accounts, free and paid PDFs, secure downloads, sellers and content safety.
Sign in and open Orders & downloads. Every completed order stays in your library so you can securely download it again.
Add a free PDF to your cart and confirm it once. No payment or billing address is required. It is then stored in your library like any other PDF.
Check that your browser completed the download and open the file with an up-to-date PDF reader. If the secure download stops repeatedly, create a support ticket and include the order number.
Open the completed order in your account and select its invoice. You can print it or save it as a PDF for your records.
Paid PDFs are released after the payment provider confirms the payment. This is normally immediate. A pending or failed payment never releases the protected file.
Open the paid order and choose “Request refund review”. PDFSHOP.io reviews consent, payment, delivery and download evidence. A change of mind normally does not qualify after immediate digital delivery begins, but duplicate or unauthorised charges and unavailable, defective or materially misdescribed content can still qualify.
Confirm that you are using the email address registered with PDFSHOP.io and that your password is entered exactly. Repeated failed attempts can temporarily activate account protection.
Yes. Use “Save PDF” on a product page. Your favorites are available from your account and do not place the item in your cart.
Create a seller account, accept the seller standards and upload your PDF. Choose a price or select “Offer this PDF for free”. You receive a private storefront preview before administration reviews it.
Pending means it is awaiting review. A rejected or blocked listing includes an administration note in your seller dashboard. You can edit eligible products and resubmit them.
All PDFSHOP.io seller fees are €0 through December 31, 2026. Only from January 1, 2027 does your selected plan apply: Starter is €0/month plus 10.00% per completed sale; Pro is €2.99/month plus 5.00% per completed sale and is cancellable monthly. A separately agreed individual commission may replace the plan percentage. Taxes, refunds, chargebacks and disclosed payment-provider costs are separate. Every payout batch remains in your payout history.
Create a safety or copyright support ticket with the product link and a clear explanation. Reports involving exploitation, hate, fraud, threats or illegal material receive priority handling.
Try a shorter search or contact the PDFSHOP.io support team.
Choose the route that best matches your question so it reaches the right team.
For faster help: include your order or ticket number, the email address on your account and a concise description. Do not send your password, complete payment information or sensitive identity documents by email.